Okay, there's been a lot of discussion as a result of my blog entry over the weekend and Chris Remo's interview yesterday, so I thought I'd do a quick follow-up to some of the most commonly brought-up questions.
1) Once I've established that someone is using a pirated version of the game, I end contact, unlike how I've been portrayed by Acetone over at SA. However, active deception in an effort to receive support has not been uncommon.
2) I'm not saying that we have five times as many pirates as we do legitimate customers. I was saying that recently, we've had five times as many tech support questions related to the pirated version than we have for the legitimate version.
3) I'm not saying that piracy is the only reason that games or studios fail. I am saying that piracy is significantly more widespread on the PC, and while the problem isn't going to be going away any time soon, we do need to acknowledge it as a problem and deal with it openly. Like all problems, there are solutions. I don't think that Starforce or its ilk are that solution, but the longer we ignore the problem, the larger the problem becomes, and the harsher any potential solution becomes.
(Update: Blogger didn't take my previous title for some reason.)